Contact us

Markets in Financial Instruments Directive II

You may have recently received a mailing from us regarding the client data requirements arising from the Markets in Financial Instruments Directive II. Please be aware that if we do not have this information before 3rd January 2018 we may not be able to place trades on your account so we would be grateful if you would give this your immediate attention.

For more information on our company or products, please contact our client service team:

Investor Helpline Freephone: 0808 500 0040
Brochure Request Line Freephone: 0808 500 4000

Investor Helpline International 00 44 1268 448 222
International Fax 00 44 1268 44 1534

To contact us online, please complete our Contact us form.

Please send any completed application forms to:

Aberdeen Standard Investment Trusts,
PO Box 11020,
CM99 2DB

If you have a complaint about one of your investments with us or any aspect of the service you have received from Aberdeen you can write to us at the following address:

The Complaints Department
Aberdeen Standard Investments
10 Queen's Terrace
AB10 1XL

Alternatively, you can also make a complaint by:

Telephone: 01224 404 490
Fax: 0330 1233 797

If the complaint is not resolved by us to your satisfaction then you may take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service or obtain details of the compensation scheme you should write to The Financial Ombudsman Service, Exchange Tower, London, E14 9SR or telephone 0300 123 9 123 or 0800 023 4567.